Elements and Performance Criteria
- Carry out pre-operational checks on taxi
- Pre-operational checks for taxi and its associated ancillary equipment are carried out in accordance with manufacturer requirements, government regulations and workplace policies and procedures
- All faults and defects identified during checks are repaired or reported in accordance with workplace procedures
- Communicate effectively with passengers
- Appropriate communication methods are selected and used to meet the requirements of passengers with disabilities
- Appropriate and effective verbal and non-verbal communication skills are used including appropriate body language and language style
- Effective listening skills are applied
- Questions are used to gain appropriate information
- Assist passengers into and out of a taxi in a manner suited to their disability
- Passenger characteristics are identified and taken into account when determining appropriate assistance into and out of a taxi
- Hazards are identified, risks are assessed and control measures are implemented
- Compatibility of passenger mobility device with taxi loading, anchoring and carrying equipment is assessed in accordance with regulations
- Passengers are assisted into and out of a taxi, in accordance with regulations and workplace safety requirements
- Passengers and their mobility device/wheelchair are secured safely in accordance with taxi and equipment specifications and regulations
- Taxi equipment is operated and stowed in accordance with company procedures and manufacturer instructions
- Ancillary equipment is stowed safely in taxi in accordance with relevant regulations
- Passengers are picked up and set down in a safe and efficient manner, taking into account suitable locations and safe use of equipment
- Relevant work health and safety (WHS)/occupational health and safety (OHS) requirements and passenger welfare are considered
- Drive a taxi used by passengers with disabilities
- Ongoing support is provided to passengers to maximise their travelling comfort
- Taxi is driven safely in accordance with regulations for the class of vehicle involved
- Taxi is driven in accordance with road and traffic conditions and with due consideration to any required precautions related to passenger disability and relevant government regulations
- Signs or indicators are fixed to taxi as required
- Documentation/transactions relevant to providing the taxi subsidy scheme is completed
- Plan and organise daily work activities
- Workload is assessed and prioritised
- Daily routine is planned to take into account work schedules and network/communication bookings
- Clarification of requirements of tasks is sought as required
- Achievable time and other performance measures are agreed
- Tasks are completed and variations to plan are identified and reported
- Apply ethical behaviour